A boutique AI Ops studio for global SMBs — e-commerce, SaaS, professional services. We automate the repetitive work draining your team — paid back in weeks, not months. No 60-page strategy decks. No big-agency overhead. Puhutaan suomea · Let's talk in English · Hablamos español.
Every SMB has the same hidden tax: smart people stuck on repetitive ops. Order-status emails. Form-fill triage. Invoice extraction. Internal "where's the SOP for X" lookups. Most of it shouldn't exist in 2026.
You hired ChatGPT licences but nothing changed — nobody had time to wire them into actual workflows
Agencies quote €60k+ and 6 months for an "AI transformation" before anything ships
Course-graduates from AAA programs pitch you generic bots — no shipped portfolio
Hiring an internal AI lead costs €80k+ and 3 months of recruitment to get one
A clerical role costing €3,000/month in repetitive ops typically becomes an AI agent set up once for €4,000 — paid back in roughly 8 weeks, then your team owns it and runs it. That's the math. The hard part is finding someone who can actually wire it up.
Four entry-point workflows where the ROI is fastest and the build is repeatable. Most SMBs start with one of these, see results in weeks, then expand.
AI agent handles "where's my order?", "how do I return?", "is X in stock?" — across email, chat, and contact forms. Resolves 60-80% without a human, escalates the rest with full context.
Build: €8-15k · Saves: ~€2k/mo →Every form fill, demo request, and inbound email gets scored, enriched with company data, and routed to the right rep with a one-line summary. No more cold leads sitting in inboxes.
Build: €5-8k · Saves: ~€1.5k/mo →OCR + LLM pipeline that extracts structured data from invoices, contracts, supplier emails, shipping docs — straight into your accounting / ERP. Stops manual data entry dead.
Build: €10-20k · Saves: ~€2.5k/mo →A chatbot trained on your SOPs, HR policies, onboarding docs, and product wiki. Your team stops Slacking the same questions to managers. New hires productive in days, not weeks.
Build: €5-12k · Saves: ~€1k/mo →Don't see your workflow here? These are the four we deploy fastest, but every business is different. The free audit maps your specific top-3 candidates.
Concrete deliverables at every step. No mystery, no vendor lock-in.
Two working sessions. We map 5-10 candidate workflows in your business, estimate ROI per candidate, and hand you a prioritized plan. You walk away with a clear plan whether you hire us or not. The first 30-minute intro is free; €500 if you want the full written report.
30 hours of senior automation setup. 1–3 production workflows live in your stack (depending on complexity). Hands-on training so your team maintains and extends the workflows themselves. Full handover documentation. 30-day stabilization support included. You own the code, configs, and prompts.
The 30-day stabilization is included with implementation. After that your team runs the workflows. If you want a hand later — a new workflow, a stack change, a tricky integration — hourly support is available at €150/hour. Buy hours when you need them. No retainer, no minimums.
Start with a free 30-minute intro (€500 if you want the full written report). Implementation is a fixed €4,000 one-off — your team owns and runs the workflows after. Hourly support available when you actually need it.
2 working sessions. Mapping of 5-10 candidate workflows. ROI estimates. Prioritized plan you keep whether you hire us or not.
Senior automation setup, live in your stack, fully handed over to your team.
For when your team wants a hand after the workflows are live.
Token, infra, and tool costs (API tokens, n8n, etc.) passed through at-cost. EUR by default; USD or GBP contracts get a +10% FX cushion.
Yes, we are an agency — just a small, hands-on, custom one. Here's how that lands against the four common alternatives.
They won't take SMBs your size. When they do, you get 60-page decks and a junior consultant who's never shipped production code. Boutique means the senior hands that scope your audit also ship the workflows.
The course-graduate AAA market exploded from ~2,000 to 12,000+ firms since 2024. Most ship templated bots from the same Make playbook with no shipped portfolio behind them. We ship custom workflows in your stack — they ship templates.
€80k/year salary, 3 months to find someone, 3 more months to ramp. A €4,000 fixed implementation with ConceptZone delivers workflows live in week 2-4 — and your team owns them, no recurring spend.
The tools are great — but someone still has to wire them up, train your team to maintain them, and evolve them as your ops change. That's our job, then we hand it over.
ConceptZone is a Berlin-based boutique studio focused entirely on AI operations for small and mid-sized businesses. Every engagement runs through senior practitioners — no account managers, no junior consultants, no work shipped offshore. The hands that scope your audit ship the workflows.
We work with global SMBs across e-commerce, SaaS, and professional services. Typical client size: €500k–€20M revenue. EU-region API endpoints by default. GDPR-compliant by design. EU AI Act-aware. Working language is English; Finnish and Spanish also in-house if useful.
Engagements priced in EUR; USD or GBP contracts add a +10% FX cushion. Operating entity: Loistava Holding UG, registered in Berlin.
ChatGPT is a tool. AI Operations is wiring that tool into your actual workflows — your CRM, your support inbox, your invoicing system — so it runs without anyone copy-pasting. Your team gets the result; the AI does the work in the background. The work doesn't get done by your team manually prompting ChatGPT; it gets done by agents that act on events automatically.
A clerical role handling €3,000/month worth of repetitive ops (order status enquiries, invoice extraction, basic support) typically becomes an AI agent that handles 70-90% of the same work. The €4,000 fixed implementation pays back in roughly 8 weeks. After that your team owns the workflows and runs them — there's no ongoing retainer charge.
Every workflow we build is GDPR-compliant by design and uses EU-region API endpoints (Anthropic EU, OpenAI EU). The workflows we focus on — support deflection, lead qualification, document processing, internal Q&A — fall under minimal-risk classification in the EU AI Act and require only transparency obligations (a user-visible notice that AI is in use). We don't take on HR decisions, credit scoring, biometric data, or anything else that would put your business in the high-risk category.
Before we build, we agree a baseline: how many hours/week is currently spent on the work, what does that cost in salary, and what's the acceptable error rate. After launch you see actual numbers in the monitoring dashboards your team owns. If we can't measure, we don't deploy.
Every workflow has graceful fallbacks (route to human, default to safe action, log for review). We monitor production health daily during the 30-day stabilization included with implementation. After that your team runs it; hourly support (€150/hour) is available if something gets weird. Errors are inevitable; an unmanaged error becoming a client-facing problem is not.
No. Implementation is a fixed €4,000 one-off. Your team owns the workflows and runs them after the 30-day stabilization. Hourly support (€150/hour) is available if you want a hand later — buy hours only when needed.
Global. Working language English; Finnish and Spanish also in-house if useful. EU-based, EU-region API endpoints, GDPR-compliant. We don't currently take German-only or Swedish-only engagements. Engagements priced in EUR; USD or GBP contracts get a +10% FX cushion.
For implementation work where it materially helps — kickoff workshops, training sessions, integrations with on-prem systems — ConceptZone travels to client offices anywhere in Europe. Day rate covers travel within reason; longer engagements include flights and accommodation at-cost. Most work runs remote-first.
Yes. NDAs are standard whenever an engagement involves confidential business data, internal SOPs, customer records, or pre-launch product information. Mutual NDA can be signed before the audit if useful. ConceptZone follows GDPR-compliant data handling by default and uses EU-region API endpoints.
Sometimes. If you're a non-technical founder and want a working MVP built (rather than ongoing operations support), see the MVP factory page. €10k flat, 4 weeks, you own the code. Otherwise let's focus the conversation on AI Ops for an existing business.
Get more from the people you already have. Book a free 30-minute audit — we'll map your top 3 AI-ready workflows live on the call. Walk away with a clear plan, no pitch, no deck.
Or email [email protected] — reply within 24 hours.